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Privacy Policy for TrackBans

Last Updated: April 13, 2025

Introduction

Welcome to TrackBans («we,» «our,» or «us»). We are committed to protecting your privacy and the data we collect through our website, services, and tools used to analyze Steam profiles for potential cheating behavior in Counter-Strike 2 (CS2).

This Privacy Policy explains how we collect, use, store, and share your information when you use our services. By accessing or using TrackBans, you agree to the terms of this Privacy Policy.

Information We Collect

Information You Provide

When using our services, you may provide us with:

  • Steam IDs or Steam profile URLs for analysis
  • Search queries when using our search functionality

Information We Automatically Collect

When you visit our website or use our services, we automatically collect:

  • Technical Data: IP address, browser type and version, time zone setting, operating system, and platform
  • Usage Data: Pages visited, features used, search queries, and interactions with our website
  • Steam Profile Data: When you submit a Steam ID or profile URL for analysis, we collect public information from that profile including:
    • Steam ID
    • Steam username
    • Avatar image URL
    • CS2 hours played
    • VAC ban status
    • Friend count
    • Friend VAC ban count
    • Total XP
    • Badge count
    • Steam level
    • Game list (if public)
    • CS2/CS:GO gameplay statistics (if public)
    • Inventory items (if public)

How We Use Your Information

We use the information we collect to:

  • Provide and maintain our services, including analyzing Steam profiles for potential cheating behavior
  • Improve and enhance our services and the analysis algorithms
  • Process and respond to your requests and inquiries
  • Create and maintain a database of analyzed profiles
  • Detect and prevent fraudulent or abusive use of our services
  • Comply with applicable laws and regulations

Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Consent: Where you have given us explicit consent to process your data
  • Legitimate Interest: Where processing is necessary for our legitimate interests, such as improving our services and providing a better user experience
  • Legal Obligation: Where processing is necessary to comply with legal obligations

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and to store certain information. These technologies help us understand how users interact with our services, allowing us to improve our website and provide you with a better experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The analyzed profile data is stored in our database indefinitely or until you request its removal.

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With third-party service providers who help us operate our services (e.g., hosting, analytics)
  • Legal Requirements: When required by law or in response to valid legal process
  • Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users or others
  • Business Transfers: In connection with a merger, acquisition, or sale of our assets

International Data Transfers

We operate globally and may transfer your personal information to different countries where our servers and service providers are located. By using our services, you consent to such transfers. We take appropriate measures to ensure your data is protected in accordance with this Privacy Policy.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Access: The right to request information about the personal data we hold about you
  • Correction: The right to request correction of inaccurate personal data
  • Deletion: The right to request deletion of your personal data
  • Restriction: The right to request restriction of processing of your personal data
  • Data Portability: The right to receive a copy of your personal data in a structured format
  • Objection: The right to object to our processing of your personal data

To exercise these rights, please contact us using the details provided below.

Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect or maintain personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.

Security

We implement appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on this page and updating the «Last Updated» date. We encourage you to review this Privacy Policy periodically.

Third-Party Links

Our services may contain links to third-party websites or services not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Steam Data

TrackBans analyzes data from Steam profiles. We do not affiliate with Valve Corporation or Steam, and our use of Steam data complies with Steam’s Web API Terms of Use. We do not modify or interfere with the Steam client or its functionality.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

For California Residents

Under California Civil Code Section 1798.83, California residents have the right to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the details above.

For European Union Residents

For EU residents, the data controller for your personal information is TrackBans. If you have questions about data processing or wish to exercise your rights under the GDPR, you can contact our Data Protection Officer at [email protected].

For Brazil Residents

For residents of Brazil, we process your personal information in accordance with the Lei Geral de Proteção de Dados (LGPD). You have rights regarding your personal data as outlined in the «Your Rights» section above.